Terms of service

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law.
If you do not agree to these terms and conditions, please do not use this site.

Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of UHS Hardware. The collective work includes works that are licensed to UHS Hardware. Copyright 2014, UHS Hardware ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with UHS Hardware or purchasing UHS Hardware products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with UHS Hardware or to purchase UHS Hardware products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by UHS Hardware. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks
All trademarks, service marks and trade names of UHS Hardware used in the site are trademarks or registered trademarks of UHS Hardware.

Limitation of Liability
UHS Hardware shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if UHS Hardware has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a UHS Hardware product is mistakenly listed at an incorrect price, UHS Hardware reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. UHS Hardware reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, UHS Hardware shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by UHS Hardware without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice
UHS Hardware may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to UHS Hardware.

Miscellaneous
Your use of this site shall be governed in all respects by the laws of the state of Illinois, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of UHS Hardware products) shall be in the state or federal courts located in Cook County, Illinois. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of UHS Hardware products) must be commenced within one (1) year after the claim or cause of action arises. UHS Hardware’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. UHS Hardware may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a UHS Hardware or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
UHS Hardware does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, UHS Hardware is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, UHS Hardware reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to UHS Hardware in its sole discretion.

Indemnification
You agree to indemnify, defend, and hold harmless UHS Hardware, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

SMS Notifications
By providing your phone number, you agree to receive marketing messages, at the phone number and email address provided. Reply STOP to an SMS or click “unsubscribe” on an email to unsubscribe. Message frequency varies.

I agree to receive recurring telephone calls and/or SMS or MMS text messages for marketing purposes at the phone number provided, including but not limited to calls or texts sent using an automatic telephone dialing system or an artificial or prerecorded voice. I am authorized to consent to receive text messages sent to the phone number provided. I understand that I may revoke consent at any time. I understand that consent is not a condition of purchase. Message and data rates may apply.

Shipping Policy
All orders placed before 3:30 PM EST will ship on the same business day. Orders placed after 3:30 PM EST may not be shipped until the following business day.

We may use the following carriers; FedEx, USPS, and UPS. Our orders ship via FedEx within 48 continental U.S. states, Canada, Alaska, Hawaii, and Puerto Rico. FedEx does not service P.O. Box or APO/FPO addresses.

Overnight orders placed Friday before 3 PM EST. Will ship the same day. The delivery date is the following Monday unless the special Saturday delivery Overnight option is checked.

Only shipping services that have the transit time in the title (Overnight, 2-Day, etc.) are guaranteed transit times. All other transit times (Ground, Priority, etc.) are estimates and are not guaranteed by the carrier or by us.

FREE SHIPPING - Selected items qualify for free shipping on orders over $149. Some items like safes, doors, hinges, some machines and large or irregular items are excluded at our discretion. On orders over 10lbs there will be a handling fee* of $14.99 when choosing the free shipping option.

HANDLING FEE - On orders over 10lbs there will be a handling fee* of $14.99 when choosing the free shipping option.

FLAT RATE OVERNIGHT - For orders over $149, under 2lbs, and under 17" length, we offer Flat Rate Standard Overnight for $14.95. Orders over 2lbs do not qualify for flat rate overnight and are charged at current shipping rates.

The freight cost of safes, doors, hinges, some machines and large or irregular items depends on the size, weight and amount of the product. . If you choose FedEx shipping over Freight shipping when applicable, we are not responsible for any damage incurred during shipping. A sales representative will contact you with the best available shipping arrangements for these items.

*Handling fee covers additional costs associated with heavier orders such as extra packing material, boxes, and labor.

Puerto Rico, Alaska & Hawaii

Orders to Puerto Rico, Alaska & Hawaii will not qualify for free shipping unless they fit in a flat rate envelope or box.

International Shipping

International shipments do not qualify for free shipping and may incur import taxes, duties, brokerage, and/or other fees depending on the importing country's laws. The recipient of the package is responsible for all fees associated with importing products from the United States as well as arranging for brokerage if required.

Shipping Protection by Extend

We strongly recommend adding shipping protection for high-value packages. If you added Shipping protection using Extend to your online order and need to file a claim, please contact Extend directly at 877-248-7707 or file a claim online https://www.extend.com

Signature Required

We strongly suggest all packages with a value over $1000 to be sent Signature Required. When checking out you will be required to select to either add or decline the signature required. All packages with a value over $2000 will need to be shipped Signature Required every time with no exceptions.

If you are not able to be present at the time of delivery, please write a note to the driver, with the tracking #, asking to leave the package at a safe location and sign.

Tracking

A tracking # will be provided by the shipping carrier, we will update your order with the tracking information via email, phone call, or e-commerce platform used. Please note that some orders may take longer to be processed depending on the manufacturer.

Late shipments:

Weather can delay your packages, even when you are not experiencing weather problems in your specific geographical location. Please plan ahead.

If your package arrives late, please notify us so we can request a refund from the shipping company. Please be aware that usually, acts of God such as bad weather are not refundable, but situations such as mechanical failure are refundable. If we receive a refund, you will receive a refund.

Missing Items / Discrepancies

If an item is missing, or you got the wrong item, please let us know within 48 hours of delivery. We cannot replace or compensate for missing items after the 48 hour period.

Cancelations

Canceled orders may be credited as a store credit or refunded with a 3% credit card fee.

Payment Policy

All orders need to be paid in full before they are processed using the following platforms: Credit card, PayPal, JoBox, Klarna, and by in-store Cash payment.

Purchases

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to product or service availability, errors in the description or price of the product or service, error in your order, or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

Backorders

If an item goes on backorder we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Sales Tax

Florida customers will have to pay taxes unless they are exempt.

Rewards Program
UHS Hardware ("UHS", "we", "us" and "our") is proud to offer “Points” as an incentive for loyal customers.

Earning Points

Points are typically earned by placing and paying for orders on our site at a rate of 1 point per $1 spent. This rate is subject to change at any time, for any reason, including but not limited to, sales and special promotions.

Points can also be earned by completing certain tasks. These tasks may include, but are not limited to, sharing our page on Facebook, following our page on Instagram, or writing a product review. You can view all the ways to earn points in the “Ways to earn” section of the rewards panel found in the lower left of your screen when visiting our website at www.uhs-hardware.com. Points earned may vary based on the task completed.

In order to earn points, you must have an account registered at www.uhs-hardware.com and be logged in at the time of taking action to earn points. Additionally, when earning by placing an order, the order must be fully paid for at the time of placement. Orders paid for using Klarna, even with being installments, are considered fully paid for at time of placement and are eligible to earn points. Pay by Phone and Phone orders are not eligible for point rewards.

Redeeming Points

Points can be redeemed for coupons to use when placing new orders. We currently have 4 levels of point redemptions.

$5 off Coupon for 500 Points
$10 off Coupon for 1000 Points
$25 off Coupon for 2500 Points
$50 off Coupon for 5000 Points

Coupons redeemed using points can only be applied to online purchases made through our website at www.uhs-hardware.com. These coupons cannot be used for phone orders, in-store purchases, or any other transactions outside of our online store.

Expiration of Points

Points will expire on a 6-month (180 days) rolling basis with a lack of account activity. What this means is if you earn points on January 1st, 2023, your points will expire on June 30, 2023 (180 days later), unless you earn more points within the 6-month period. Every action that earns you points will extend the expiration date of all your points by 6 months.

Disclaimer

Points are discretionarily rewarded and retain no monetary entitlement. We reserve the right to deny the distribution or redemption of points, as well as modify point totals or values as necessary at any time, for any reason, without disclosure. Methods of earning points as well as redeeming points are subject to change at any time, for any reason, without disclosure.

UHS Return Policy

If you are not entirely satisfied with your purchase, we're here to help.

If an item is missing, damaged or an incorrect item has been received you must advise us within 48 hours of delivery confirmation. If we are not advised within 48 hours we will not compensate or replace the item(s)
We accept returns for exchange or refund 30 calendar days after an item was delivered. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Registered programmers can not be returned unless noted otherwise
Your item must be in the original packaging and placed inside another/additional shipping box or package.
Your item needs to have the receipt or proof of purchase.
If a returned item is found to be in a condition that can not be restocked, the customer can then choose to have the item returned back to them. If so the customer will be responsible for shipping charges for the return. No refund will be issued.
RMA numbers expire 30 days after the date issued. If equipment is received after the RMA number expires, it may be refused. Returns without an RMA number may be refused/returned back to the shipper at their expense
Returned items must be sent via insured, prepaid shipping. Make sure your shipping method has some sort of tracking of your package.

Keyless Factory 1 Year Guarantee

We guarantee the quality and reliability of Keyless Factory products. We have absolute confidence in our products. And when you buy them, we want you to be confident too. That’s why we’re making a quality and reliability guarantee to all our customers - a promise that our products won’t let you down.

To assist us with constantly improving our products, we will need the product back, and we will need to know what happened. Pictures and or videos of the quality issue will help to expedite the process.

Xhorse warranty: non-wear parts for a period of one year from the date of purchase by the original owner. The warranty covers internal parts of the machine like the motor, motherboards, etc. The warranty does not cover tablets, displays, screens, cutters, decoders, key clamps, or accessories. External parts and accessories are not covered by a warranty.

Kukai warranty: non-wear parts for a period of one year from the date of purchase by the original owner. The warranty covers internal parts of the machine like the motor, motherboards, etc. The warranty does not cover tablets, displays, screens, cutters, decoders, key clamps, or accessories. External parts and accessories are not covered by warranty.

Return Exceptions

Brand New OEM keys can not be returned unless noted otherwise.
Software, tokens, and other digital activations.
Special orders.

Brand Name Locks must be approved through the manufacturer: We will not process the return without an RGA:

Baldwin - 1-800-566-1986

Medeco - 1-800-839-3157

Town Steel - 1-877-858-088 support@townsteel.com

Marks USA - 1-800-252-5625 https://www.marksusa.com/contact-us/

Alarm Lock - 1-800-645-9440

Dorma Kaba - 1-800-849-8324 https://www.dormakaba.com/us-en/support Lockly - 1-669-500-8835

Von Duprin - 1-877-671-7011

ULTRALOQ - 1-844-HEY-UTEC clark@u-tec.com

Machines / Electronic devices must be approved by our Tech Support or by the manufacturer.

Smart Box - 1-855-767-8291 - EXT 2 Pin 6604

Lock Labs - 1-855-562-5522 Ext 4

JMA - 18173850515 / tech@jmausa.com

HPC - 800-434-8960

AutoproPad - 888-988-6865

Autel - 855-288-3587 prompt 3 prompt 6

Lishi/ Turbo Decoders/ Ez/ Accureader- If you think the tool is defective, send us pictures and we will do our best to assist you. No guarantee.

Accureader - 1-228-265-3985

Are there any charges for return?

All returns are subject to inspection and a restocking fee of up to %25.
Refunds will be given in the form of store credit.
Original shipping charges are non-refundable.
You are responsible for return shipping charges unless noted otherwise.
Credit for brand-new OEM items may be given at the refurbished price if the returned items are no longer able to be sold as "new" due to damaged/opened packaging or wear on the product.

All returns must be mailed to:

UHS Hardware

ATTENTION: Returns Department / RMA#

3301 N 29th Ave,

Hollywood, FL 33020

Refunds

Refunds will be processed within 5 business days. In most cases, we will need to refund via the same payment method. When a credit card was used, refunds must be made back to the same credit card account. Please note it may take 5-7 business days for it to display on your credit card statement.